SHIPPING AND RETURNS

ORDER PROCESSING TIME

We aim to process all orders within 24 - 48 hours during business hours.

ORDER TRACKING

Once your order has shipped you will receive an email from the courier company with a delivery estimate and your tracking number.

CAN I CHANGE MY ADDRESS AFTER MY ORDER IS PLACED?

Any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time. There is a small window between when you place your order and it being processed.. We are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please email us immediately to see if we are able to change it before it is sent.

INTERNATIONAL CUSTOMS & DUTY CHARGES

Please be aware of any fees your local customs office may charge before placing your order, this is a separate cost outside of general shipping fee. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Divyakala cannot be held responsible for any charges.

RETURNS

returns / refunds are accepted if a product is damaged, unsatisfactory or a wrong order.
Items can be returned within 45 days of delivery for an exchange or refund.
This does not includes sale items, all sale items are considered final sale.

Items must be received in original condition.

We process all returns within 2 business days of receiving your items. We will send you an email with the details once your return is processed.

Please email us if you believe your product is damaged or faulty.

The original postage cost is non-refundable when a return is made.

All customers are required to pay for their return shipping costs.

If the item you are exchanging for becomes out of stock while your return is in transit, we will contact you via email for you to choose another product or issue a store credit.

REFUNDS

Refunds are offered on all full priced orders.

For all customers there is a $10 handling fee that will be deducted from your refund.

Depending on your payment method the funds may take 2-3 business days to clear back into your account.

All refunds will be processed back to the original payment method used to place the order.

INTERNATIONAL RETURNS

Duties, taxes, and VAT are not refunded on international returns.